In line with our pledge to exceptional customer satisfaction, Floppy Send SMS has one of the most generous refund policies.

If for any reason, you feel that our service does not meet your expectations, we will provide you with a full refund.

Upon requesting a refund within 14 days of doing any type of payment, you’ll get a full refund.

However, the cancellation request will not be entertained if the reason is not valid.

After 14 days, refunds will be processed on a case-by-case basis. So, fair?

  1. If you’re not 100% contented with your purchase, then you may get in touch with us within 14 days from the purchase date and we’ll offer a full refund of unused credits. 
  2. No refund shall be processed to the customer when sending Spam or Illegal messages, check our Terms & Conditions.
  3. Strictly no refund in credit or cash for any mistake made by the customers. 
  4. No refunds will be provided for any account balance which has been used. 
  5. To make certain that each of our customers is treated equally, no exemptions can be made. 
  6. Additionally, after 14 days there are no refunds for Credit in your account.


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